Customer Service > FAQs

Q: What is Energy Price Adjustment (EPA), how does it affect me? (Northern Ireland Customers Only)

A: Wholesale electricity prices are affected by the price of fuel used in the power stations, supply and demand, currency exchange rates, availability of transmission lines etc. NIE estimate their monthly fuel costs in advance and build these estimates into their published tariffs

Each month an Energy Price Adjustment (EPA) is made by NIE to reflect changes in the price of ‘wholesale’ electricity in the all-island Single Electricity Market.
The EPA charge is currently applied to all monthly billed Multi Rate Tariff customers.
The adjustment is applied to all units of electricity for the month and is clearly visible on the bill. It can either be a credit or debit and thereby provides an element of protection for both parties from excessive, unexpected price movements.

If you any further queries on this charge please contact our Customer Service Team at
0800 056 9914 or by email at info@esbie.ie

 

Q: I am moving premises, what do I need to do?

A: When you are leaving a premise or if you have just moved into a new premises which is supplied by ESB Independent Energy you will need to complete a Change of Legal Entity Form and email us at info@esbie.ie.  Alternatively, simply call us on (NI) 0800569914 or (ROI) 1800 200 513 and we will assist you in making your move as quick and easy as possible.

Please note, you will remain liable for all usage at the premises until you contact us to advise of your move.

Q: How do I pay my bill?

A: Direct Debit
Direct Debit is the simplest way to pay your bill.  To set up direct debit payments please complete a direct debit mandate form (ROI / NI ) and send to ESB Independent Energy, Woodford Business Park, Dublin 17 or contact a member of our Customer Care Team on (NI) 0800569914 or (ROI) 1800 200 513.

Cheque Payment
To make a cheque payment send your cheque made payable to ESB Independent Energy together with the bottom part of your bill to:

ROI: ESB Independent Energy, Woodford Business Park, Santry, Dublin 17
NI: ESB independent Energy (NI) ltd, 33 Clarendon Dock, Laganside, Belfast, BT 1 3BG

By Electronic Transfer
To pay your account by electronic transfer please instruct your bank to make payment to the following account:

Republic of Ireland Customers: ESB Independent Energy Ltd Allied Irish Bank Plc 7-12 Dame Street Dublin 2	Northern Ireland: ESB Independent Energy (NI) Ltd First Trust Bank Plc 31 High Street Belfast BT1 2AL Northern Ireland
Account Number 81925316 Sort Code 932086	Account Number 46423000 Sort Code 938092

 

Q: What happens after I sign my contract?

A: For Republic of Ireland customers, when you sign our customer contract and direct debit instruction we send your registration details to the MRSO. ESB Networks will then contact you within a couple of days to confirm that ESBIE are your registered supplier.

For Northern Ireland Customers, when you sign your customer contract and direct debit instruction we send your registration details to NIE.  NIE will then carry out the necessary meter works and confirm when this is completed.  As soon as the meter works have been carried out ESBIE will receive readings from the meter and we can start to bill you as our customer.

 

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