| Home |  |
|
|
|
|
|
Effective Date: 04/02/2010
ESBIE Privacy Statement
ESB Independent Energy respects your privacy, and will not collect or record personal information about you from this website except when provided by you in respect of a requested service. This information will only be used for the purpose for which you provided it.
Any personal information which you volunteer will be treated in confidence applying reasonable standards of security, in accordance with the Data Protection Acts, 1988 and 2003.
Any information which you provide will not be made available to third parties except (i) in accordance with applicable laws and regulations; or (ii) as requested by you.
Collection and Use of Personal Information
ESBIE collects information through this website from you in three ways:
 |
Via email |
|
Via web forms |
|
Via web technical logs |
If you choose to contact ESB Independent Energy via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by ESB Independent Energy for a reasonable period of time.
Note: Email is sent via public networks, and can be intercepted and read unless it is protected with encryption. ESB Independent Energy cannot guarantee that any personal or sensitive data, sent in standard email, is fully secure. Customers who choose to use this channel are deemed to have accepted any risk involved. The alternative communication methods offered by ESB Independent Energy include standard post or telephone. Contact details may be found on the Contact us page.
Web Forms
Web forms can be used by ESB Independent Energy to collect information in order to provide a range of services.
This website does not use cookies, except for "session" cookies. Session cookies enable a web browser to record pages on a website which have already been visited.
Web Technical Logs
Technical details of your visit to this website are recorded for business reasons. None of this information can be used to ascertain your identity.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). You can find out more about Google’s Privacy Policy at Google’s website. Google Analytics uses "cookies", which are text files placed on your computer, to help ESB Independent Energy analyse how you use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. ESB Independent Energy will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about your use of the website by Google in the manner and for the purposes set out above.
The following technical details are recorded:
|
IP addresses |
|
Top-level domain names e.g. .ie, .com, .org, .net |
|
Web search terms |
|
Browser-type used and operating system |
This technical information will only be used for statistical and other administrative purposes.
Security & Data Protection
Where appropriate ESB Independent Energy’s website makes use of Secure Sockets Layer (“SSL”) technology to protect data. If you wish to find out more about how ESB Independent Energy manages issues of website security and data protection please contact us via email, post or telephone. Contact details may be found on the Contact us page.
If you wish to find out more about data protection in Ireland please visit the website of the Data Protection Commissioner ,www.dataprotection.ie .
External Links
The ESB Independent Energy Website contains links to other sites. ESB Independent Energy is not responsible for the privacy standards of other websites. This privacy statement applies solely to www.esbie.ie.
Changes to this Statement
Please note that this Privacy Statement may change from time to time. ESB Independent Energy will post any Privacy Statement changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Statement will be identified at the top of the page by its effective date.
Questions
If you have any additional questions or concerns about this Privacy Statement, please feel free to contact us any time through this website or at:
Glossary of Technical Terms
"Web browser"
The software used to view the web, e.g. Microsoft Internet Explorer, Netscape Navigator, Opera, Safari etc.
"IP address"
The identifying number of a computer directly connected to the internet expressed in "internet protocol" code e.g. 123.456.789.123. If you must "dial-up" to connect to the internet, the IP code will be the code of the computer you have dialled-into and not your computer.
"Cookies"
Text-based pieces of information placed on your computer by a web site. Cookies are used by websites to record aspects of your visit.
"Secure Sockets Layer (SSL)"
Secure Sockets Layer (SSL) is the most commonly-used protocol for managing the security of transactions on the internet. SSL works by encrypting data so that it is virtually impossible for anyone other than those authorised to read. A webpage that is secure will display a "padlock" or "key icon" in bottom of the screen when you are logged in to the site. The address of the page will also read as https:// - the 's' means the page is secure.