Privacy

ESB Independent Energy respects your privacy, and will not collect or record personal information about you from this website except when provided by you in respect of a requested task. This information will only be used for the purpose for which it was provided. Any personal information which you volunteer will be treated in confidence applying reasonable standards of security, in accordance with the Data Protection Acts, 1988 and 2003. Any information which you provide will not be used, processed or made available to third parties except in accordance with applicable laws and regulations. By volunteering personal data for a particular purpose you consent to the use and necessary processing of such data in connection with such purpose and in compliance with applicable law and regulation.

Collection and use of personal information
ESB Independent Energy collects information through this website from you in three ways:

	Via email
	Via web technical logs
	Via web forms

Email
If you choose to contact ESB Independent Energy via email, your details will be used only for the purpose for which they were provided. Once your email has been actioned, the original message will not be retained by ESB Independent Energy for longer than is necessary.
Note: Email is a not fully secure method of communication. If there are details which for any reason you do not wish to send via email, you should contact ESB Independent Energy by post or telephone. Contact details may be found on the Contact Us page.

Web Technical Logs
Technical details of your visit to this website are recorded for business reasons. None of this information can be used to ascertain your identity.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help ESB Independent Energy analyze how you use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. ESB Independent Energy will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The following technical details are recorded:

	IP addresses
	Top-level domain names e.g. .ie, .com, .org, .net
	Web search terms
	Browser-type used and operating system

This technical information will only be used for statistical and other administrative purposes.

Web Forms
Web forms can be used to advise ESB Independent Energy about changes to your account,. Information in this regard is used to update your details with ESB Independent Energy.

This website does not use cookies, except for "session" cookies. Session cookies enable a web browser to record pages on a website which have already been visited.

Data protection
Where appropriate the ESB Independent Energy website makes use of Secure Sockets Layer (SSL) technology to protect data.

If you wish to find out more about data protection in Ireland please visit the website of the Data Protection Commissioner.

Glossary of technical terms
"Web browser"
The software used to view the web, e.g. Microsoft Internet Explorer, Netscape Navigator, Opera, Safari etc.
"IP address"
The identifying number of a computer directly connected to the internet expressed in "internet protocol" code e.g. 123.456.789.123. If you must "dial-up" to connect to the internet, the IP code will be the code of the computer you have dialled-into and not your computer.
"Cookies"
Text-based pieces of information placed on your computer by a web site. Cookies are used by websites to record aspects of your visit.
"Secure Sockets Layer (SSL)"
Secure Sockets Layer (SSL) is the most commonly-used protocol for managing the security of transactions on the internet. SSL works by encrypting data so that it is virtually impossible for anyone other than those authorised to read. A webpage that is secure will display a "padlock" or "key icon" in bottom of the screen when you are logged in to the site. The address of the page will also read as https:// - the 's' means the page is secure.
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